24h/7 multi-language support team
highly trained professionals experienced in media management
workshop to customise process to suit your media needs & company set up
best in class project collaborative management tool to keep track of implementation progress
hypercare contact during implementation and test period
regular key user training and updates
second-level support with 4h max response time
you select the relevant communication channel adapted to your company needs (phone, e-mail, collaboration tools)
As one of the largest owner-run media agencies in Germany, pilot has always ranked among the country’s industry leaders. Over 400 media experts work at the company’s six locations to create and implement effective communication concepts. pilot is aware that the media landscape is always changing and becoming increasingly dynamic, digital and fragmented. With “moving into the future today” as their core principle, pilot implements campaigns that give its clients a significant advantage in today’s ever changing market.
“Implementation was very smooth and fast. Our staff were able to use the platform within just two weeks. Thanks to internal training courses, good customer support and a knowledge base integrated into the tool, it was very easy to onboard new staff.”
The media experts at TwentyFive are aware that the industry is in dire need of transformation and that the right technology can help make that transformation happen. Implementing software requires an eye for detail as well as resources and always provides material for discussion. However, TwentyFive was confident that the initial investment would pay off very quickly.
“And we found out we were right as soon as we started using the Mercury platform. The wealth of experience that everyone at Mercury Media Technology brings to the table combined with their extensive support during the implementation phase helped us master even the most complex challenges. Everyone was satisfied with the results. Even when we needed to solve problems quickly, the team at Mercury was able to find effective solutions fast.”